Cleantech, Austin, TX: Frequently Asked Questions about our full service, quality home cleaning company

Frequently Asked Questions

Following are the most frequently asked questions we have received with the answer provided. Each question is a link to its answer.

Do your employees speak English?
Will you send the same person every time for my cleaning?
Do I have to be there?
What forms of Payment do you take?
Are you Insured and/or Bonded?
Do you provide your own supplies?
How long will my cleaning take?
Can I cancel or reschedule my appointment?
Are the arrival times exact?
Do you guarantee your work?

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Answers to Frequently Asked Questions About Cleantech

Q: Do your employees speak English?

A: YES! All of our employees speak English. Communication is of the utmost importance, therefore, the ability to communicate in English is a mandatory job requirement for all of our employees.

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Q: Will you send the same person every time for my cleaning?

A: We assign houses to our employees so that you will have the same maid or cleaning crew almost every time. In the event that your cleaner should be unavailable on the day of your cleaning, you would be assigned a substitute for the time that your regular cleaner is unavailable.

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Q: Do I have to be there?

A: No you don't have to be there. Each customer has his or her own preferences and comfort levels, therefore, we leave this decision up to each individual. If you are more comfortable being present for your cleaning, please know that you are welcome to do so. If, on the other hand, you prefer to use that time on some task of your own that requires you to leave, please rest assured that all of our employees are insured, bonded, and have passed criminal background checks. Your home is safe in our hands. All that we require is that you make arrangements to provide access.

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Q: What forms of Payment do you take?

A: We accept cash, checks, Visa, Master Card and Discover.

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Q: Are you Insured and/or Bonded?

A: Yes we are. Cleantech carries more than the minimum required amounts of coverage for each and every employee. Each employee has also passed a criminal background check prior to the first assignment.

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Q: Do you provide your own supplies?

A: The answer to this question is both Yes and No.

Yes - If you choose either our Professional 44 point Cleaning or our Move Out/Move In Cleaning service then we provide all necessary supplies. Both of these services require professional cleaning products and equipment.

No - If you choose our Maid Service, which is a more personalized and task oriented service, you would provide the supplies and equipment necessary to accomplish the tasks on the "To Do" list you have prepared for your maid.

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Q: How long will my cleaning take?

A: The Maid Service is a four hour block of time.
The Cleaning Crews generally take two to three hours to complete a cleaning assignment.

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Q: Can I cancel or reschedule my appointment?

A: We know that there are times in life when schedules can get out of control. For those times, we provide the ability to be flexible with our schedule to help you meet yours. With at lease a 24 hour notice, we can reschedule your appointment to a day and time which better fit your schedule. If we receive less than one business day's notice or if our crew cannot access (gain entry to) your home, it will be necessary to charge the full price of your visit.

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Q: Are the arrival times exact?

A: We schedule a two hour window of time instead of an actual appointment. Please realize that things outside of our control can affect our arrival times; such as customers adding services, or a home taking longer than estimated. Rest assured that we leave no home incomplete. Because we complete each home, delays may occur as a result. In addition, a cancellation prior to your appointment may cause us to be early for your visit. So as not to interfere with your daily schedule, key access is preferred.

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Q: Do you guarantee your work?

A: This is our 24 Hour Guarantee: If for any reason you are not completely satisfied with the quality of our work, we provide a 24 hour period in which you may request a recleaning. We will dutifully reclean any area of dissatisfaction within 24 hours of your request as long as that request is made within 24 hours of the time we completed your initial order.

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	Frequently Asked Questions
	Following are the most frequently asked questions we have received with the answer provided. Each question is a link to its answer. Do your employees speak English? Will you send the same person every time for my cleaning? Do I have to be there? What forms of Payment do you take? Are you Insured and/or Bonded? Do you provide your own supplies? How long will my cleaning take? Can I cancel or reschedule my appointment? Are the arrival times exact? Do you guarantee your work?
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Answers to Frequently Asked Questions About Cleantech Q: Do your employees speak English? A: YES! All of our employees speak English. Communication is of the utmost importance, therefore, the ability to communicate in English is a mandatory job requirement for all of our employees. Back to the questions Q: Will you send the same person every time for my cleaning? A: We assign houses to our employees so that you will have the same maid or cleaning crew almost every time. In the event that your cleaner should be unavailable on the day of your cleaning, you would be assigned a substitute for the time that your regular cleaner is unavailable. Back to the questions Q: Do I have to be there? A: No you don't have to be there. Each customer has his or her own preferences and comfort levels, therefore, we leave this decision up to each individual. If you are more comfortable being present for your cleaning, please know that you are welcome to do so. If, on the other hand, you prefer to use that time on some task of your own that requires you to leave, please rest assured that all of our employees are insured, bonded, and have passed criminal background checks. Your home is safe in our hands. All that we require is that you make arrangements to provide access. Back to the questions Q: What forms of Payment do you take? A: We accept cash, checks, Visa, Master Card and Discover. Back to the questions Q: Are you Insured and/or Bonded? A: Yes we are. Cleantech carries more than the minimum required amounts of coverage for each and every employee. Each employee has also passed a criminal background check prior to the first assignment. Back to the questions Q: Do you provide your own supplies? A: The answer to this question is both Yes and No. Yes - If you choose either our Professional 44 point Cleaning or our Move Out/Move In Cleaning service then we provide all necessary supplies. Both of these services require professional cleaning products and equipment. No - If you choose our Maid Service, which is a more personalized and task oriented service, you would provide the supplies and equipment necessary to accomplish the tasks on the "To Do" list you have prepared for your maid. Back to the questions Q: How long will my cleaning take? A: The Maid Service is a four hour block of time. The Cleaning Crews generally take two to three hours to complete a cleaning assignment. Back to the questions Q: Can I cancel or reschedule my appointment? A: We know that there are times in life when schedules can get out of control. For those times, we provide the ability to be flexible with our schedule to help you meet yours. With at lease a 24 hour notice, we can reschedule your appointment to a day and time which better fit your schedule. If we receive less than one business day's notice or if our crew cannot access (gain entry to) your home, it will be necessary to charge the full price of your visit. Back to the questions Q: Are the arrival times exact? A: We schedule a two hour window of time instead of an actual appointment. Please realize that things outside of our control can affect our arrival times; such as customers adding services, or a home taking longer than estimated. Rest assured that we leave no home incomplete. Because we complete each home, delays may occur as a result. In addition, a cancellation prior to your appointment may cause us to be early for your visit. So as not to interfere with your daily schedule, key access is preferred. Back to the questions Q: Do you guarantee your work? A: This is our 24 Hour Guarantee: If for any reason you are not completely satisfied with the quality of our work, we provide a 24 hour period in which you may request a recleaning. We will dutifully reclean any area of dissatisfaction within 24 hours of your request as long as that request is made within 24 hours of the time we completed your initial order. Back to the questions
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