Cleantech Logo with phone number (512)292-4500


About Us


Have you ever called a maid service to come clean your home only to be disappointed with the quality of work they did? We hear this all the time. This is why we make the commitment to provide THE BEST Quality Service around. We've taken the time to develop the best cleaning plan and use the best cleaning products available for your residential cleaning.

For information about our policies, click the link below:

 


Whether we are providing our 44 point professional house cleaning service, maid services or move-out/move-in cleaning, each of our services is backed up by our 24-hour guarantee.

 

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Service Providers

Our service providers must complete written and on the job training programs before working on their own. Not only are our service providers courteous, professional and uniformed for easy recognition but they have passed a criminal background check as well.

 


Employee Safety

It is important to keep our employees safe and injury free. To insure their safety, we request that you not ask them to move or lift more than 20 pounds or use ladders with more than two steps. If you would like us to clean under or behind a large item, please move it to allow access to the area prior our employee's arrival.

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Cancellation

If it is necessary to cancel or skip a scheduled cleaning visit, please give Cleantech at least 24 hours (one business day) of notice. If Cleantech receives less than one business day's notice or if our cleaner cannot access your home, it will be necessary to charge the full price of your visit.

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Keys

Most customers prefer to leave a key in a hidden place (under the mat, in the barbecue pit, etc.) You can also give us a key. This guarantees access into your home. Your key is given a security code and kept in a key safe. It is only taken out of the safe the morning of your cleaning then returned at the end of the day.

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Alarm Systems

If you have an alarm system, we prefer it to be left off the day of service.

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Arrival Times

We schedule a two hour window of time instead of an actual appointment time. Please realize that many things can affect our scheduling, such as customers adding services, or a home taking longer than estimated. As no home is left half done, delays may occur as a result. On the other hand, a lockout or cancellation could cause us to be early for our next appointment. We don't want to inconvenience anyone; therefore, key access is preferred.

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Bleach

We use the best cleaning products available for your residential cleaning. For various reasons we do not use bleach or products containing a bleach additive. If you insist that we use one of these products in your home, Cleantech will not be held responsible for any accidents or repercussions due to the bleach in these products.

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Payment

Payment is due at the time of service. Failure to provide payment on your day of service will result in a $10.00 additional charge.

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Refunds

Since cleaning is a subjective service, monetary refunds are not applicable. We will gladly reclean any area of dissatisfaction. For more information refer to our 24 Hour Guarantee.

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Tipping

Though not a requirement, tipping is and always has been deeply appreciated by our staff. Our employees strive to do their very best for you and your home. If you wish to show your appreciation towards our staff, you are welcome to tip your cleaner either monetarily, through a thank you note or simply through a verbal acclamation for a great job done.

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