About Us
Have you ever called a maid
service to come clean your home only to be disappointed with the quality
of work they did? We hear this all the time. This is why we make the commitment
to provide THE BEST Quality Service around. We've
taken the time to develop the best cleaning plan and use the best cleaning
products available for your residential cleaning.
For information about our policies, click the link below:
Whether we are providing our 44 point professional house cleaning service,
maid services or move-out/move-in cleaning, each of our services is backed
up by our 24-hour guarantee.
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Our service providers must complete written and on the job training programs before working on their own. Not only are our service providers courteous, professional and uniformed for easy recognition but they have passed a criminal background check as well.
It is important to keep our employees safe and injury free. To insure their safety, we request that you not ask them to move or lift more than 20 pounds or use ladders with more than two steps. If you would like us to clean under or behind a large item, please move it to allow access to the area prior our employee's arrival.
If it is necessary to cancel or skip a scheduled cleaning visit, please give Cleantech at least 24 hours (one business day) of notice. If Cleantech receives less than one business day's notice or if our cleaner cannot access your home, it will be necessary to charge the full price of your visit.
Most customers prefer to leave a key in a hidden place (under the mat, in the barbecue pit, etc.) You can also give us a key. This guarantees access into your home. Your key is given a security code and kept in a key safe. It is only taken out of the safe the morning of your cleaning then returned at the end of the day.
If you have an alarm system, we prefer it to be left off the day of service.
We schedule a two hour window of time instead of an actual appointment time. Please realize that many things can affect our scheduling, such as customers adding services, or a home taking longer than estimated. As no home is left half done, delays may occur as a result. On the other hand, a lockout or cancellation could cause us to be early for our next appointment. We don't want to inconvenience anyone; therefore, key access is preferred.
We use the best cleaning products available for your residential cleaning. For various reasons we do not use bleach or products containing a bleach additive. If you insist that we use one of these products in your home, Cleantech will not be held responsible for any accidents or repercussions due to the bleach in these products.
Payment is due at the time of service. Failure to provide payment on your day of service will result in a $10.00 additional charge.
Since cleaning is a subjective service, monetary refunds are not applicable. We will gladly reclean any area of dissatisfaction. For more information refer to our 24 Hour Guarantee.
Though not a requirement, tipping is and always has been deeply appreciated by our staff. Our employees strive to do their very best for you and your home. If you wish to show your appreciation towards our staff, you are welcome to tip your cleaner either monetarily, through a thank you note or simply through a verbal acclamation for a great job done.
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